Refund Policy – Tielle Travel

At Tielle Travel, we are committed to providing a transparent and customer-friendly experience. Our Refund Policy explains the conditions under which refunds are issued, how to request them, and what timelines to expect.

1. General Refund Conditions
All refund requests must be submitted in writing to [email protected] along with your booking reference number, full name, and reason for the request.

Refund eligibility is subject to the terms and conditions of the service provider (airline, hotel, tour operator, etc.) associated with your booking.

Refunds are not guaranteed for all bookings and may attract cancellation or administrative fees.

Refunds are processed back to the original payment method unless otherwise agreed.

2. Flight Bookings
Most flight tickets are either non-refundable or partially refundable, depending on the fare class.

Some discounted or promotional airfares may carry strict “no-refund” clauses.

Refundable tickets may incur cancellation fees as determined by the airline.

Refunds for unused or partially used tickets are subject to airline validation and approval.

Example scenarios:

Customer cancels flight: Airline’s fare rules apply. Refund amount is determined after deducting cancellation and service fees.

Airline cancels/reschedules: Full or partial refund may be available, or a travel credit offered in lieu.

3. Hotel Bookings
Hotels may offer flexible or non-refundable room rates.

Bookings cancelled within the allowed cancellation window may be refunded minus any applicable service fee.

No-shows or late cancellations often forfeit the entire booking amount.

4. Holiday Packages and Tours
Refunds for tour packages depend on how far in advance cancellation is made:

14+ days before travel: Up to 80% refund

7–13 days before travel: Up to 50% refund

Less than 7 days: No refund (unless otherwise stated)

Certain package components like visas, insurance, or local tours may be non-refundable regardless of notice period.

5. Visa Application Fees
All visa service fees are non-refundable, regardless of approval or rejection by the issuing embassy or consulate.

Processing fees and embassy fees paid on your behalf cannot be reclaimed.

6. Service Fees
Tielle Travel charges a modest non-refundable service fee for each booking, which covers operational and administrative costs.

This fee is not included in any refunded amount.

7. Refund Processing Timeline
Once approved, refunds may take:

5–15 working days for card payments

5–20 working days for bank transfers

Longer periods may apply depending on the provider or external payment gateways

Please note: Refund timelines are beyond our control once payment has been transmitted to third-party suppliers.

8. Exceptions
Refunds are not provided for delays or disruptions due to weather, strikes, political unrest, or acts of God, unless expressly allowed by the service provider.

In cases of duplicate payments, we will verify and process a refund or adjust your balance accordingly.

Bookings made using promotional vouchers or coupons are generally non-refundable but may be eligible for rebooking credit.

9. How to Request a Refund
To initiate a refund request:

Email [email protected] with:

Booking reference number

Full name on the booking

Reason for cancellation or refund

Supporting documents (e.g., airline confirmation, medical reports, etc.)

Wait for acknowledgment (within 1–2 business days).

We will liaise with the relevant provider(s) and keep you updated.

⚠️ Important Notes:
Tielle Travel acts only as an agent. The final refund decision and amount rests with the actual service provider.

Refund policies may change without prior notice. Always review the terms at the time of booking.