Tielle Travel – Terms and Conditions

Welcome to Tielle Travel. These Terms and Conditions (“Terms”) govern your access to and use of the website https://www.tielletravel.com and any related services, mobile applications, or digital tools provided by Tielle Travel (collectively referred to as the “Platform”).

By accessing or using any part of our Platform, you agree to be bound by these Terms. If you do not accept all the terms stated here, please do not proceed to use our services.

1. Definitions
In these Terms:

“We”, “Us”, “Our”, “Tielle Travel” refers to Tielle Travel and Holidays Limited.

“You”, “Your” refers to any user, visitor, or customer accessing the Platform.

“Booking” refers to any reservation or purchase made through the Platform.

“Service Providers” include airlines, hotels, tour operators, car rental agencies, and other third parties offering services through Tielle Travel.

2. Acceptance of Terms
By using Tielle Travel, you confirm that:

You are at least 18 years of age and capable of entering a binding contract.

All information provided during bookings or registration is accurate and complete.

You agree to use the site lawfully and in accordance with these Terms.

3. Scope of Our Services
Tielle Travel acts solely as an intermediary between you and third-party service providers. We facilitate bookings and transactions on your behalf but do not own or operate airlines, hotels, or other services offered on our platform.

When you make a booking, you enter into a contract directly with the relevant service provider, not Tielle Travel.

4. Pricing and Payments
All prices shown on the platform are subject to availability and can change without prior notice.

Prices are displayed in Nigerian Naira (NGN) or another currency as applicable.

Full payment is required at the time of booking unless stated otherwise.

We use secure payment gateways; however, we are not responsible for bank or card-related errors.

Additional charges like city taxes or resort fees may apply and are payable directly to the provider.

5. Booking Confirmation
Once you make a booking:

You will receive a confirmation email with your travel details.

It is your responsibility to check all details and notify us immediately of any discrepancies.

Tielle Travel is not liable for issues arising from incorrect information provided by you.

6. Cancellations and Refunds
Cancellation and refund policies vary depending on the service provider.

Some bookings may be non-refundable or may attract cancellation charges.

Refund requests must be made in writing to [email protected].

Processing times may vary based on the policies of airlines, hotels, or other suppliers.

7. Travel Documentation
It is your responsibility to ensure you have valid passports, visas, vaccination records, and any other required travel documents.

Tielle Travel shall not be held responsible for denied boarding, visa rejections, or entry refusals.

8. Changes by You
Requests to amend bookings (dates, names, etc.) must be made in writing.

Change fees may apply based on service provider rules.

All changes are subject to availability and confirmation by the third-party provider.

9. Changes or Cancellations by Providers
In cases where a third-party provider cancels or modifies your booking:

Tielle Travel will inform you as soon as possible and act on your behalf to resolve the issue.

Refunds or alternative arrangements will depend on the provider’s terms and availability.

10. Limitation of Liability
Tielle Travel shall not be liable for personal injury, loss, damage, or delay resulting from any act or omission by any service provider.

We do not guarantee the accuracy or completeness of content provided by third parties.

In no event shall our liability exceed the total amount paid by you for the affected service.

11. Intellectual Property
All content on the platform—including logos, graphics, and text—is the property of Tielle Travel or its licensors.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

12. User Conduct
You agree not to:

Use the platform for unlawful or fraudulent activities

Post offensive, misleading, or harmful content

Interfere with the platform’s security or functionality

Violations may result in termination of access without notice.

13. Links to Third-Party Sites
Our platform may include links to external websites not controlled by Tielle Travel. We are not responsible for their content, terms, or privacy practices. Visiting those sites is at your own risk.

14. Indemnification
You agree to defend, indemnify, and hold harmless Tielle Travel, its affiliates, and employees from any claims, losses, damages, or expenses arising from your use of the platform or breach of these Terms.

15. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Disputes arising from these Terms shall be subject to the exclusive jurisdiction of Nigerian courts.

16. Modifications to Terms
We may update these Terms occasionally. Any changes will be posted on this page with a revised date. Continued use of the platform after changes are made constitutes your acceptance of the updated Terms.

17. Contact Us
For inquiries, complaints, or feedback regarding these Terms and Conditions, please contact:

📧 [email protected]
🌍 www.tielletravel.com